YWL Puzzloo
Account & data

Delete Account

Puzzloo: Find and Spot Puzzles Request deletion of your Puzzloo account and associated data from Yellow Whale Labs.
Account deletion is permanent once completed.

This request concerns your Puzzloo account and data held by Yellow Whale Labs. It does not delete your Google account or data you hold with Google or other apps.

How to Request Account Deletion

You can request deletion by email, even if you have uninstalled Puzzloo or cannot sign in. You do not need to reinstall the app to make a request.

1
Send your request
Email info@yellowwhale.ventures with the subject Puzzloo — Delete My Account. State that you want your Puzzloo account and associated data deleted.
2
Identify your Puzzloo account
If your Puzzloo version supports Google sign-in, send the request from the Google email address linked to Puzzloo, where possible. If you no longer have access to that email, explain this so we can help verify ownership. Never send a password, sign-in code, or payment-card details.
3
Confirm ownership
We may ask for reasonable verification before deleting account information, to protect you against unauthorized requests.
4
Receive confirmation
We aim to respond within 7 business days and complete deletion within 30 days after verification. We will confirm the outcome by email. If a legal or security obligation requires particular records to be retained longer, we will explain the records, reason, and applicable retention period.

Data Covered by Account Deletion

Where we hold these records for your Puzzloo account, deletion covers:

This list describes the scope of a deletion request; it does not mean that every Puzzloo version collects these data or uploads gameplay progress. See our Privacy Policy for the current release's data handling.

Versions Without Sign-In and Local Device Data

Puzzloo versions without player sign-in do not create a server-side player account. Their gameplay progress and preferences remain on your device, so there may be no online account to delete. You can still contact us about any personal information you have provided directly, for example in a support email.

To remove local Puzzloo data on Android, open your device's Settings, find Puzzloo under Apps, and use its storage controls to clear app data, or uninstall Puzzloo. Menu names vary by device. This can permanently remove local progress and downloaded packs. An email request cannot remotely erase local data from your device.

Backups and device-transfer copies are controlled by your platform or backup provider. Manage those copies through that provider's settings.

Data That May Be Retained

Account data is not subject to an additional routine waiting period beyond the processing time above. Limited records may need to be retained to comply with a specific legal obligation, address a security or fraud incident, or document completion of your request. Any such exception will be limited to the necessary records, and our response will explain what is retained, why, and the applicable retention period.

Deleting a Puzzloo account does not delete your Google account or records independently held by Google or another platform provider under its own policies.

Questions or Trouble Sending the Request?

If the button does not open an email app, copy info@yellowwhale.ventures into your email service and use the subject above. For privacy or deletion questions, contact info@yellowwhale.ventures.

Last updated: October 20, 2026